Shop policies

WELCOME TO MY SHOP!

Thanks for shopping art & illustration goods made by Lili Di Prima. Do convo me if you have any questions or comments. I am happy to hear from you!

SELLER INFORMATION TURNAROUND TIME

Actually I have 10 days of wait list for all orders. After your purchase, I'll save your order in my calerdar, and you will receive an e-mail from me with all the information you need.

PAYMENT AND SHIPPING

I accept payments through PayPal. Please read my listing's details and store policies before submit a payment!

I print your portrait in the United States at www.printful.com. I send the file to the printing company within 24 hours after project approved. Please expect your purchase to arrive within 7-14 business days.

Please take care when unpacking your print not to use sharp objects as you may run the risk of damaging the print inside!


REFUNDS AND EXCHANGES

Please contact me if you are unhappy with the received package for any reason, I will do my best to resolve your problems.

I make every effort to ensure that your print arrives to you in perfect condition but In the unfortunate event that your item arrives damaged, contact me via e-mail. I will gladly replace the same item as soon as possible! Once custom orders are made, there are no cancellation.

(Let me know if you need to receive the item very quickly - I will do my best to get it you as soon as possible.) 

NO LIMIT TO CHANGES! I happily do any changes you want, until you are completely satisfied! 

Please send more photos if you can, via e-mail (lilidiprima@gmail.com), and be sure that they are:-bright enough, -they have good resolution,-frontal photoI do any modifies you want, but I do not redesign the portrait from another photo, after a portrait was made.

You can send photos separately, or together of each person and pet! You can take the photos with your smartphone too!

I can not respond to messages between 3.00 pm - to the next day 3.00 am, at Italian night hours! 

I respond to all messages within 24 hours. 

Thanks for visit!